Shipping policy

Last updated: July 29, 2026

Everything below applies to orders placed on nuumwear.com, operated by Korven LLC.

Where we ship

We ship to addresses in the United States and Canada. We do not currently deliver to other countries. Some regions do not accept delivery to PO boxes — if your address is refused at checkout, that is usually why.

Shipping costs

Shipping is free on orders over $40. Below that threshold, the shipping charge is calculated at checkout based on your destination and shown to you before you pay. There are no hidden fees added afterwards.

Processing time

Orders placed before 2:00 pm on a business day are prepared and dispatched the same business day. Orders placed later, at weekends or on public holidays leave the following business day.

Delivery time

Once dispatched, most parcels arrive within 2 to 5 business days. These are estimates provided by our carriers rather than guarantees. Peak periods, severe weather and customs inspections can add delay.

Tracking

You receive a tracking link by email as soon as your parcel leaves our warehouse. Check your spam folder if it does not appear. If the tracking shows no movement for more than three business days, contact us and we will open an enquiry with the carrier.

Customs and duties for Canada

Parcels sent to Canada may be subject to import duties, taxes and customs handling fees. These charges are set by the destination country, are not included in the price you paid, and are the responsibility of the recipient.

Incorrect or incomplete addresses

Please check your address carefully before paying. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery; the additional shipping cost is payable by the customer.

Lost or damaged parcels

If the carrier confirms your parcel as lost, or if it arrives damaged, write to hello@nuumwear.com with your order number and a photograph where relevant. We will replace it or refund you in full.

Questions

hello@nuumwear.com — we answer every message within one business day, Monday to Friday.